PRIVACY POLICY

Trading as SOUTHPOINT Metal & Maintenance ABN 59770134509 respect the privacy of individuals and treat your Personal Information with respect and integrity. This privacy policy (“Privacy Policy”) sets out the way in which southpointmetal.com.au collects and handles your Personal Information and complies with the Privacy Act 1988 (Cth). southpointmetal.com.au reserves the right to amend, at its sole discretion, this Privacy Policy without notice.

1. Collection of Personal Information

1.1       Generally you can deal with southpointmetal.com.au anonymously (i.e. without identifying yourself). However, by doing any of the following you consent to the collection of your Personal Information by SOUTHPOINT Metal & Maintenance so in accordance with this Privacy Policy:

(a)        Visit SOUTHPOINT Metal & Maintenance website and providing your Personal Information;

(b)        Interact or follow social media managed by SOUTHPOINT Metal & Maintenance (such as Facebook, Twitter, YouTube or Instagram);

(c)        Place an order via a store, telephone or website;

(d)        Apply for a job with SOUTHPOINT Metal & Maintenance;

(e)        Submit website feedback, enquires or comments;

(f)         Provide your Personal Information for the provision of special offers by SOUTHPOINT Metal & Maintenance or any other service provided by SOUTHPOINT Metal & Maintenance, including the newsletter;

(g)        Enter into an agreement with SOUTHPOINT Metal & Maintenance; or

(h)        Any other method of collection as determined by SOUTHPOINT Metal & Maintenance from time to time.

1.2       SOUTHPOINT Metal & Maintenance may collect and hold the following personal information (“Personal Information”):

(a)        Name, address, phone and/or facsimile number and email address;

(b)        Australian Company Number and/or Australian Business Number (if required);

(c)        Details of your orders;

(d)        IP address;

(e)        Loyalty program, award or redemption details;

(f)         Driving licence or other photo and address identification;

(f)         Bank details; and

(g)        Any additional information provided to SOUTHPOINT Metal & Maintenance, including any feedback, rating or comments made by you.

2. Use of Personal Information

2.1       SOUTHPOINT Metal & Maintenance uses the Personal Information for the purpose for which it was specified or reasonably apparent at the time when the Personal Information was collected. The Personal Information may be used in respect to the following:

(a)        Providing order confirmations;

(b)        Processing and delivering of orders including fraud prevention;

(c)        Assisting the offering of products and services by SOUTHPOINT Metal & Maintenance or its related entities, merchants, contractors, agents and/or employees;

(d)        Processing of job or franchise applications and the provision of relevant information in this respect;

(e)        Communicating promotional offers, marketing information or special events;

(f)         Responding to feedback, ratings, comments, complaints and enquiries; and

(g)        Using for administrative, marketing, planning, employment performance review, service or product development purposes.

2.2       You may advise SOUTHPOINT Metal & Maintenance if you do not wish to receive any promotional offers, marketing information or special events from SOUTHPOINT Metal & Maintenance.

3. Disclosure of Personal Information

3.1       Where appropriate and required, SOUTHPOINT Metal & Maintenance may disclose your Personal Information:

(a)        To other associated SOUTHPOINT Metal & Maintenance entities, including its delivery company;

(b)        To SOUTHPOINT Metal & Maintenance suppliers, agents or contractors in connection with or for the purpose of SOUTHPOINT Metal & Maintenance’ business;

(c)        Where the law requires or authorises SOUTHPOINT Metal & Maintenance to do so, particuarly in relation to fraud prevention; and

(d)        To any other third party notified by you at the time of or after collecting your Personal Information, including the merchant performing services to you.

3.2       SOUTHPOINT Metal & Maintenance will not disclose Personal Information to overseas recipients.

4. Access to, Protection and Destruction of Personal Information

4.1       Subject to the Privacy Act 1988 (Cth), SOUTHPOINT Metal & Maintenance provides you with access to your Personal Information upon your request.

4.2       SOUTHPOINT Metal & Maintenance will take reasonable steps to ensure that your Personal Information is accurate, up to date and complete. However, SOUTHPOINT Metal & Maintenance relies on you advising of any changes or inaccuracies of your Personal Information. Please advise SOUTHPOINT Metal & Maintenance if you are of the view that any of your Personal Information requires updating or correcting.

4.3       SOUTHPOINT Metal & Maintenance will take reasonable steps to protect your Personal Information from misuse, interference, loss, unauthorised access, modification or disclosure (other than set out in the Privacy Policy).

4.4       No data transmission over the internet can be guaranteed to be 100% secure. As a result, while SOUTHPOINT Metal & Maintenance strives to protect your Personal Information, SOUTHPOINT Metal & Maintenance cannot ensure or warrant the security of any information you transmit to SOUTHPOINT Metal & Maintenance over the internet, and you do so at your own risk. Once SOUTHPOINT Metal & Maintenance receives your transmission, SOUTHPOINT Metal & Maintenance makes its best effort to try and ensure the information and Personal Information security both on SOUTHPOINT Metal & Maintenance systems and while in transit between TSOUTHPOINT Metal & Maintenance systems and the companies who provide SOUTHPOINT Metal & Maintenance with the various systems.

4.5       SOUTHPOINT Metal & Maintenance will destroy any sensitive personal information e.g. driving licence after a period of 4 months.

5. Complaints Procedure

5.1       If you wish to make a complaint about a breach of the Privacy Policy or the Privacy Act 1988 (Cth) by SOUTHPOINT Metal & Maintenance, please lodge a complaint to the SOUTHPOINT Metal & Maintenance privacy policy co-ordinator (“Co-ordinator”) and owner via out contact form https://www.southpointmetal.com.au/contact/ . We will then investigate your complaint and determine how it can be resolved.

5.2       Should you not be satisfied with the way your complaint was handled or determined, you may contact  SOUTHPOINT Metal & Maintenance or, alternatively, contact the Australian Information Commissioner via www.oaic.gov.au.